An award should go to the gate
attendant at Luqa airport. A crowded Malta-London
flight was cancelled. She was the lone attendant in
charge of re-booking a long line of inconvenienced
travelers. Suddenly an angry passenger pushed his way to
the desk. He slapped his ticket down on the counter and
said, "I HAVE to be on this flight and it HAS to be
FIRST CLASS".
The attendant replied, "I'm sorry sir.
I'll be happy to try to help you, but I've got to help
these people first, and I'm sure we'll be able to work
something out." The passenger was unimpressed. He asked
loudly, so that the passengers behind him could hear,
"DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the attendant
smiled and grabbed her public address microphone: May I
have your attention please? May I have your attention
please?" she began. With her voice being heard clearly throughout
the terminal, she said, "We have a passenger here at Gate 14 WHO
DOES NOT KNOW WHO HE IS. If anyone can help him find his
identity, please come to Gate 14."
With the folks behind him in
line laughing hysterically, the man glared at the
attendant, gritted his teeth and said, "F... You!"
Without flinching, she smiled and said, "I'm sorry, sir,
but you'll have to get in line for that too."
